File List
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01 Introduction/001 Welcome.mp4 142.42 MB
01 Introduction/002 Download the Study Guide.html 1.06 KB
01 Introduction/002 ITIL-4-Study-Guide.pdf 3.62 MB
01 Introduction/003 4th Industrial Revolution.mp4 77.38 MB
01 Introduction/004 Service Organizations.mp4 110.91 MB
02 Service Management/005 Service Management.mp4 33.98 MB
02 Service Management/006 Value.mp4 91.8 MB
02 Service Management/007 Organizations and People.mp4 167.18 MB
02 Service Management/008 Services and Products.mp4 112.46 MB
02 Service Management/009 Service Offerings.mp4 116.58 MB
02 Service Management/010 Service Relationships.mp4 109.18 MB
02 Service Management/011 Outcomes.mp4 146.49 MB
02 Service Management/012 Costs.mp4 65.19 MB
02 Service Management/013 Risks.mp4 131.62 MB
02 Service Management/014 Utility and Warranty.mp4 86.02 MB
03 The Basics of ITIL 4/015 Four Dimensions of Service Management.mp4 115.43 MB
03 The Basics of ITIL 4/016 Service Value System.mp4 28.32 MB
03 The Basics of ITIL 4/017 Guiding Principles.mp4 59.63 MB
03 The Basics of ITIL 4/018 Service Value Chain.mp4 100.7 MB
03 The Basics of ITIL 4/019 Continual Improvement.mp4 47.99 MB
03 The Basics of ITIL 4/020 The 34 Practices.mp4 64.95 MB
03 The Basics of ITIL 4/021 Putting It All Together.mp4 139.76 MB
04 Practice Exam/022 ITIL 4 Foundation Exam.mp4 221.7 MB
05 Conclusion/023 ITIL Certification Path.mp4 39.07 MB
05 Conclusion/024 BONUS Conclusion.mp4 70.36 MB
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